Antonia J.A. Hock

Antonia is a world-renowned expert in customer and employee experience, leadership, and building experience-based brands. Her career is rooted in delivering customer-centric service models for companies of all sizes; implementing game-changing employee culture; creating practical, modern approaches to leadership; and innovating customer experiences - all with an emphasis on tangible results and lasting impact. She uses her high-energy, bold, and unapologetic style to help companies succeed through creating a relentless mindset of excellence and innovation.

In both business and as an accomplished athlete and freestyle climber, Antonia champions sustainable processes and results, always emphasizing an actionable and goal-oriented approach. She is a sought-after author, consultant, thought leader and keynote speaker, and has authored many highly-acclaimed articles for publications including Forbes, Wall Street Journal, Reuters, Business Insider, Fast Company, and Entrepreneur.

Before founding Antonia J.A. Hock & Associates as an international consulting firm, Antonia spent six years as the Global Head of The Ritz-Carlton Leadership Center. For the two decades prior to The Ritz-Carlton, Antonia held executive positions for demanding tech giants including Microsoft, HP and Siemens. She has led numerous organizational transformation projects for some of the world’s largest brands. Her multi-industry background in technology, hospitality and consulting has shaped her unique perspective and philosophy around creating exceptional customer experiences, developing outstanding leaders and building world-class employee culture. She holds a double bachelor’s degree in Asian Studies/Civilization & Political Science/Economics from Dartmouth College.