Most leaders assess workload through hours, deadlines, and output, but these measures overlook the mental load employees carry: the ongoing cognitive and emotional effort required to manage tasks, relationships, and coordination at work and at home. ...

This article reframes disruptive physician behavior as a leadership, governance, and patient safety issue. It proposes a five-step framework for addressing harmful conduct while ensuring fairness and accountability.

Leaders must model the transformation they expect others to deliver. Yet many leadership teams undermine their own ambitions by promoting agility, experimentation, and innovation while continuing to govern through legacy processes that reward predict...

Dan Collins shares insights from nearly 30 years of experience on how effective media strategy shapes reputation, drives patient growth, attracts top talent, and supports staff retention. He explores the evolving role of media in the digital age, the...

Chronic overwork in healthcare leads to reduced productivity, poor morale, mistakes, and missed growth opportunities. Learn strategies to manage and support overworked teams.

Boost employee confidence and productivity with timely, accurate, and meaningful compliments. Follow these 5 guidelines to ensure effective recognition.

Researchers conducted 18 semi-structured interviews with partners, managers, and junior consultants at two major consulting firms to understand how people at each level were actually using AI, what support they received, and where the friction was.

Burnout and overtime contribute to turnover among nurses and other highly skilled workers, but they are only part of the story. Research tracking ICU nurses found that employees were less likely to quit when they were trusted with meaningful responsi...

A small share of employees drives a disproportionate share of employer health-care spending: They are patients whose complex conditions go undiagnosed as they cycle through a fragmented care system. A diagnostic-focused “center of excellence” model—s...

In this article, we’ve compiled eight of our favorite tips on giving feedback, from how to use feedback to give employees a sense of purpose to how to choose the right coaching style for each of your employees.

As AI rapidly changes the division of labor between people and machines, organizations need ways of understanding employee capabilities that are more dynamic than just job titles, résumés, and periodic reviews. Continuous-assessment systems use signa...

Many organizations expect AI to automatically improve teamwork, but research shows the opposite can occur. Without intentional integration, AI can reduce engagement, narrow participation in meetings, and shift ownership away from the team. A five-mon...