American Association for Physician Leadership

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Science of High Reliability



Defined simply, “high reliability” is the study of human performance in complex systems. Introducing The Science of High Reliability, taught by Jeff Norton, an AAPL DE Self Study in which Physician Leaders will explore the systems thinking, analysis of serious safety events, and techniques to minimize mistakes. 

Examining topics like “how human error and latent system weakness combine to cause loss events in healthcare”, “the five behavior-shaping factors of reliable systems”, and “the three steps to culture change”, this curriculum will help physicians to both identify current failures and facilitate positive change in the healthcare organizations in which they work.  

Ultimately, The Science of High Reliability covers strategies and tactics to recognize impactful opportunities, change organizational culture, improve team performance, and exhibit leadership behaviors.

Key Dates

Access to Course Expires:

365 days from purchase date of course.

Accreditation & Disclosures
Cancellation Policy

For over 45 years.

The American Association for Physician Leadership has helped physicians develop their leadership skills through education, career development, thought leadership and community building.

The American Association for Physician Leadership (AAPL) changed its name from the American College of Physician Executives (ACPE) in 2014. We may have changed our name, but we are the same organization that has been serving physician leaders since 1975.


Mail Processing Address
PO Box 96503 I BMB 97493
Washington, DC 20090-6503

Payment Remittance Address
PO Box 745725
Atlanta, GA 30374-5725
(800) 562-8088
(813) 287-8993 Fax



AAPL providers leadership development programs designed to retain valuable team members and improve patient outcomes.

American Association for Physician Leadership®

formerly known as the American College of Physician Executives (ACPE)