March/April 2020

Consulting failures often start going wrong from the very beginning. Regardless of what started the process, if the practice moves forward without an adequate sense of why it needs a consultant, it shouldn’t expect to be satisfied in the end. How can...

A complex system can fail when an organization does not put in the time to train all the staff. Developing a process flow system that is available for all to consult keeps things moving properly.

Medical privacy and data security are essential components of medical practice. Criminal activity related to cyberdata and medical records is growing increasingly complex, because the information stored there provides the obtainer with potential fina...

Kaizen is arguably the best tool for easily implementing changes in the modern healthcare practice. The goal of Kaizen in healthcare, including managing responses from a suggestion box, is to make small changes that will improve the patient experienc...

Practicing gratitude can bring many benefits, not only to individuals, but also to the medical practice.

Sociological factors substantially influence how physicians relate to patients. Patients who display socially maladaptive traits and do not live up to the usual expectations of the doctor–patient relationship may be considered undesirable. Unfortunat...

Clinicians feel as though they are drowning . . . because they are! Between complying with time-wasting federal regulations, complying with HIPAA as well as ever-changing hospital policies and procedures, plus the entire Byzantine billing process, wh...

One of those changes that will be necessary to manage is the zero moment of truth (ZMOT)—that moment when a patient first hears about the doctor and the practice and then starts the search process to make a decision whether or not to become a patient...

The peer review process is an important subject for physicians to understand, but one that few physicians understand at a granular level. The difficulty for physicians is that many of the issues presented at peer review are cloaked in legal concepts ...

Until fairly recently, the prevailing model for an organizational response to provider burnout has been to focus on individuals struggling with the condition. Unfortunately, one of the primary factors driving the escalating rates and intensity of bur...

Even though online programs and the demand for them are growing, graduate health administration students are still choosing to attend face-to-face programs, even at predominantly online institutions.1 Although graduate health administration students ...