Taming Disruptive Behavior: A Path to Leadership Excellence and Psychological Safety

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Disruptive behavior can threaten the psychological safety, teamwork, and overall success of healthcare organizations. As a physician leader, your ability to recognize, prevent, and address such behaviors is crucial in cultivating a supportive and high-performing workplace culture. Inspired by the insights from the book Taming Disruptive Behavior, this webinar dives into actionable strategies to turn challenges into opportunities for growth and leadership.

Join us for this engaging discussion as we explore how emotional intelligence plays a central role in managing disruption, identify various types of disruptive behavior, and discuss evidence-based approaches for addressing these issues effectively. You will walk away with practical tools to foster psychological safety, mitigate legal and reputational risks, and build stronger, more collaborative teams.

Whether you are striving to enhance organizational excellence or navigate complex interpersonal dynamics, this webinar is your guide to transforming disruptive behavior into a catalyst for positive change.

Learning Objectives:

• Understand the importance of preventing and addressing disruptive behavior in healthcare settings.

• Recognize and classify different types of disruptive behavior.

• Explore how emotional intelligence intersects with managing disruptive behavior.

• Learn evidence-based strategies to address and prevent disruption effectively.

Resources:

• Taming Disruptive Behavior by William “Marty” Martin, PsyD, MPH and Philip Hemphill, PhD

• The Joint Commission Sentinel Event Alert (July 2008) "Behaviors That Undermine a Culture of Safety" — Issue 40 [PDF]

• 2025 Journal of Healthcare Risk Management study Chen AM. "Evidence-based framework for the management of disruptive physician behavior." J Healthc Risk Manag. 2025;45:26–32.

• Journal of Bone and Joint Surgery article Ramirez RN, et al. "AOA Critical Issues Symposium: The Disruptive Physician: Bad Apple or Toxic Tree?" J Bone Joint Surg Am. 2025;107(1):104–110.