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Mobile Terms of Service

Terms of Phone Number and SMS Messaging upon Opt-in

Mobile Terms of Service Notice

The American Association for Physician Leadership (the Association) respects the privacy and communication preferences of its members and other visitors to its website. The Association strongly believes that if electronic commerce and online activities are to flourish, consumers must be assured that mobile communications are used responsibly and appropriately. At all times, however, the Association reserves the right to disclose information where required by law or to comply with valid legal process (such as a search warrant, subpoena, or court order), to protect the Association's rights or property, including without limitation in the event of a transfer of control of the Association or substantially all of its assets, or during emergencies when safety is at risk.


Mobile phone numbers the Association collects are used only to help us better serve our members through secure account verification and password reset services. It is our general policy to collect and store only mobile information that our members and visitors knowingly provide with explicit consent. If our mobile terms of service change, we will notify all users by a special announcement placed on the website. Since policy change notices last only for a limited time, however, you should check this mobile terms of service notice regularly to see if there have been any changes.

SMS Verification Service

By providing your mobile phone number and checking the consent box, you agree to receive text messages from the American Association of Physician Leadership for account verification and password reset purposes.

Consent and Opt-In
  • Express Consent
    You expressly consent to receive SMS verification codes and password reset messages from us at the mobile number you provide
  • Voluntary Service
    Consent is not required as a condition of membership or service usage
  • Alternative Methods
    Email verification methods are available if you choose not to use SMS
  • Withdrawal of Consent
    You may withdraw your consent at any time by texting STOP or contacting customer service
  • International Users
    If you are located outside the United States, additional privacy rights may apply under your local laws, and international messaging rates may apply
Message Details
  • Purpose
    SMS messages will contain one-time verification codes for account access and password reset requests
  • Frequency
    Message frequency varies based on your login activity, password reset requests, and verification needs
  • Timing
    Messages are sent only when you request verification during login, account access, or password reset
  • Validity
    Verification codes expire after 5 minutes for security purposes
  • Content
    Messages will not contain promotional, marketing, or other non-security content
Costs and Carrier Information
  • Standard Rates
    Message and data rates may apply according to your mobile carrier plan
  • International Users
    International messaging rates may apply for users outside the United States
  • Carrier Liability
    Carriers are not liable for delayed or undelivered messages
  • Network Coverage
    Message delivery depends on your carrier's network coverage and international roaming agreements
Opt-Out Instructions
  • Text STOP
    Reply STOP to any verification message to opt out of future SMS communications
  • Customer Service
    Contact customerservice@physicianleaders.org or call 800-562-8088 to opt out or for assistance
  • Immediate Effect
    Opt-out requests are processed immediately upon receipt
Help and Support
  • Text HELP
    Reply HELP to any verification message for assistance information
  • Customer Service
    Email customerservice@physicianleaders.org or call 800-562-8088 for SMS-related support
  • Business Hours
    Support is available during normal business hours
Privacy and Data Usage
  • Limited Use
    Your mobile number is used solely for SMS verification and password reset purposes
  • Legal Basis
    We process your mobile number based on your explicit consent for verification services
  • Privacy Policy Integration
    Mobile numbers are collected and handled according to our Privacy Policy available at
  • Member Directory
    Mobile phone numbers will NOT be included in member directories or shared with other members
  • Third Party Sharing
    We do not share mobile numbers with third parties for marketing purposes
  • Service Provider
    We use Twilio as our SMS service provider, which processes mobile numbers solely to deliver verification and password reset codes
  • International Processing
    For international users, your mobile number may be processed across borders to deliver SMS messages
  • Retention
    Phone numbers are retained only as long as necessary for account verification and security purposes
  • Your Rights
    You may request access to, correction of, or deletion of your mobile number data by contacting customerservice@physicianleaders.org
Technical Requirements
  • Compatible Devices
    Service works with most SMS-capable mobile devices
  • Network Dependency
    Message delivery depends on mobile network availability
  • No Guarantee
    While we strive for reliable delivery, we cannot guarantee message receipt

Terms and Modifications

  • Integration
    These Mobile Terms supplement and are incorporated into our main Terms of Service
  • Updates
    We may update these terms with advance notice posted on our website
  • Effective Changes
    Continued use of SMS verification after changes constitutes acceptance

Contact Information

American Association of Physician Leadership PO Box 96503, BMB 97493 Washington, DC 20090-6503
SMS Support: customerservice@physicianleaders.org

Legal Compliance

These terms comply with the Telephone Consumer Protection Act (TCPA), applicable state laws, mobile carrier requirements for SMS services, and applicable international privacy regulations including GDPR where applicable.
California Residents: Under the California Consumer Privacy Act (CCPA), you have additional rights regarding your personal information. For details, please refer to our Privacy Policy.
International Users: If you are subject to GDPR or other international privacy laws, you have additional rights including the right to data portability and the right to lodge a complaint with your local supervisory authority.
For questions about these Mobile Terms of Service, please contact our customer service team at customerservice@physicianleaders.org.

For over 45 years.

The American Association for Physician Leadership has helped physicians develop their leadership skills through education, career development, thought leadership and community building.

The American Association for Physician Leadership (AAPL) changed its name from the American College of Physician Executives (ACPE) in 2014. We may have changed our name, but we are the same organization that has been serving physician leaders since 1975.

CONTACT US

Mail Processing Address
PO Box 96503 I BMB 97493
Washington, DC 20090-6503

Payment Remittance Address
PO Box 745725
Atlanta, GA 30374-5725
(800) 562-8088
(813) 287-8993 Fax
customerservice@physicianleaders.org

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formerly known as the American College of Physician Executives (ACPE)