The High-Performing Medical Practice: Workflow, Practice Finances, and Patient-Centric Care

It used to be that if you were a good physician, a profitable medical practice followed. But that’s not true any longer. Today, there is too much uncertainty. It takes solid business tactics to run a profitable and high-quality practice.

Seize Control! Change what you can within the context of your organization!

You can't do it alone, but with a team, opportunities for growth do exist if you know how to evaluate the practice's key business processes. Your goal is to have a practice that runs effectively without unnecessary steps and bottlenecks that hold up work, frustrate patients and staff, and cost money.

Thousands of physicians and administrators have learned re-engineering skills through Owen Dahl’s consulting, books, and journal articles. In this book, Dahl has translated these principles into an easy-to-use, quick-reading book, with plenty of examples showing exactly how you and your team can re-engineer a healthcare practice.

Here’s a sample:

• The quandary of how to increase workflow – identifying the bottlenecks.

• The optimum patient experience (new patient and established patient) and how your patients define quality care.

• Effectively use the SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis to gauge your practice health.

• How to use patient surveys to increase efficiency and quality.

• The relationship between a good practice and recruiting and keeping good staff.

• Why cost-cutting alone won’t improve your bottom line, but an understanding of the costs is crucial.

• Organizational structure and the goal of practice transformation.

• How Lean Six Sigma can significantly improve your workflow.

• Incorporating a “learning” culture for future growth.

• Benefits of tech – but why computerizing processes doesn’t necessarily lower costs and increase quality.

• How the move towards value-based reimbursement will impact you.

• Healthcare practice finances, revenue cycle management and patient responsibility.

This book is chock-full of healthcare practice “truths.” It starts with an honest assessment and audit of the practice. From there Owen Dahl covers the essential “needs,” of most any healthcare practice today, along with the roadmap of how to apply sound business wisdom effectively to get the results you need.

Healthcare practices are under attack from many sides -- governmental influence and paperwork that complicate your workflow, growing value-based reimbursement, and patient-centric demands from your patients. With so much expected from the healthcare practice leaders, stay one step ahead with this extraordinary book.

BONUS! Chapters include a collection of worksheets and forms you can immediately put to work in your practice.