September/October 2020

This article argues that tidiness of both physical spaces and personal appearance is a fundamental requirement for medical practice employees.

This article discusses three elements—access to care, compassion, and transparency—that will result in significant changes in the near future and will allow medical care to continue even with the transformations taking place.

In the face of a public health emergency such as the coronavirus, it is imperative that all employees be reminded of how important it is to follow the HIPAA privacy rules regarding protected health information and that all new rules regarding patient...

This article discusses two approaches—”bowling” and “pinball” marketing.

This article explains the importance of the lease renewal process.

The move to value is an opportunity for physicians and other health system leaders to drive positive change and create a sustainable, affordable healthcare delivery system.

A quality improvement initiative was conducted with a primary objective to reduce time to third next available appointment (TNAA) while decreasing the number of patients referred to urgent care.

Primary care physicians are the vanguard to the evaluation of work ability and return-to-work decisions.

This article defines accountability for an employee, describes what it looks like in the workplace, and gives practical tips on how to foster an environment of accountability.

Despite the evolving business model of medicine, physicians must demand abundant time to educate, counsel, and share decisions with patients. The constellation of abundant time, true partnership, and sharing in decisions is the panacea to preventing ...