Leaders in medical offices need to know what their team members think about them. The relationship between a team leader and a team member is described by mutual trust and agreement on the work tasks. Knowing what a team member feels about the leader...

Hiding bad news is virtually a reflex in most organizations, but thoughtful leaders recognize that speaking up early and truthfully is a vital strategy in a fast-moving crisis.

As a physician, it is especially important that your video presence conveys the same compassion, expertise, and reassurance that you would sitting in the same exam or meeting room. Here are six considerations.

So before announcing deep layoffs, we recommend that you consider these measures first.

The data and analytics psychologists provide to healthcare organizations allow for smarter decisions, fewer costly mistakes, and better outcomes.

Confronting rebellious resistance is difficult; however, attempting to deal with it by arguing with or pressuring the resisters invites failure. The key to success is to facilitate a discussion about the benefits of making a change.

Most of us have experienced the misery of working for a boss who intimidates employees while charming superiors and customers. But it’s hard to figure out if you may be that kind of boss. You might think you are doing a good job, getting results by p...

Until fairly recently, the prevailing model for an organizational response to provider burnout has been to focus on individuals struggling with the condition. Unfortunately, one of the primary factors driving the escalating rates and intensity of bur...

Sociological factors substantially influence how physicians relate to patients. Patients who display socially maladaptive traits and do not live up to the usual expectations of the doctor–patient relationship may be considered undesirable. Unfortunat...

Many medical practices mistakenly assume that because the role of healthcare providers in a specific setting remains relatively consistent across employers, they simply must find a candidate for the job who is certified, licensed, and capable of perf...

There is pressure from all over—regulators, payers, the C-suite—to demonstrate that providers and practices are meeting their patients’ needs and expectations. “Patient engagement” is a buzzword on everybody’s lips, and patient portals are seen as a ...

Medical privacy and data security are essential components of medical practice. Criminal activity related to cyberdata and medical records is growing increasingly complex, because the information stored there provides the obtainer with potential fina...