This installment, Part II, reminds managers and administrators how to spot scheduling red flags and make changes in staff and technology tools.

This article presents some tools to better manage the appointment schedule and improve patient service.

If you are repeatedly running behind schedule or have patients who are arriving late, canceling appointments, or not showing up, there’s a proble...

This article provides a basic overview of risk-adjustment factors and Hierarchal Chronic Conditions and key strategies that practices should consider to ensure a successful transition to risk-based payment models.

Here are four signs that a leader is likely to fail.

Some are pushing back against the grades they receive — even going to court — in an era when appraisal is said to influence revenue.

This article will help practice leaders learn how to calculate appointment efficiency, what leads to good and poor appointment efficiency scores, and how appointment slot usage correlates to medical practice revenue. Everyone in the practice should u...

This article focuses on creating value from the patients’ point of view.

The authors conducted a case-control study of data concerning acute LBP for female RNs employed in an emergency department in Salento, Italy. We found that the occurrence of acute LBP was related significantly to nightshift work, extended shifts, and...

Studies have shown that approximately one-third of laboratory tests are unnecessary, resulting in increased costs and—more importantly—potential harm to patients. Because they are on the front line of patient care, family practice physicians are uniq...

Can health care leaders breathe a little easier after the number of new entrants into the field plateaued in recent years?

New York-Presbyterian Hospital’s “Making Care Better” program provides a structure in which it could enhance organizational culture.

Organizations see monetary gains — and some environmental good — from recycling and reusing materials.