Companies that are plugged into their customers gain insights that can help them shape the future of their industries. The question is whether they can overcome inertia to act in time. Here the role of the leader is critical in moving an organization...

In this episode of SoundPractice, Mike Sacopulos interviews Kara Swisher, author, technology columnist, and podcast host about medical misinformation, tech platforms and the threat to our public health.

Web3 is being touted as the future of the internet. The vision for this new, blockchain-based web includes cryptocurrencies, NFTs, DAOs, decentralized finance, and more. It offers a read/write/own version of the web, in which users have a financial s...

Research has shown that toxic cultures are extremely costly for companies, and toxic culture was the single biggest predictor of attrition during the first six months of the Great Resignation.

Contrary to what many people think, virtual health care, also known as telemedicine or telehealth, is much more than a cheap digital knockoff of in-person care. When used appropriately, it improves patient health, reduces costs, and makes care more e...

What is the differentiator between the terrible physician leader and the phenomenal one?

This article argues that healthcare organizations should create exceptional onboarding experiences and describes what exceptional onboarding looks like.

The perpetual influx of innovative technologies into the healthcare delivery process simultaneously offers ongoing medical advances and personal challenges for practicing physicians.

Many companies today recognize that workforce diversity is both a moral imperative and a key to stronger business performance. U.S. firms alone spend billions of dollars every year to educate their employees about diversity, equity, and inclusion (DE...

This case study is presented in a narrative, dialogue format to illustrate the human side and soft skills required to successfully navigate and resolve professional behavior issues.

When the author agreed to accept the top job at UPS, the global shipping service, in late winter of 2019, she expected to steer the company toward a brighter future. She had no idea that she would have to do it during a global pandemic that made her ...

Trying to access personal medical information has been an intermittent annoyance for most people in the United States — until Covid-19 came along with a reminder of what a mess it can be.