Creating a culture of five-star customer service within medical practices centers on relationships and requires effective communication skills, patience, respect, and courtesy. Breaches in internal five-star service can create a vicious cycle of anim...

This article explores the significance of telemedicine in modern healthcare, highlighting its role in bridging geographical divides and offering consultations, diagnoses, and treatment monitoring to patients in remote locations.

In today’s always-on environment, AI tools can help marketers optimize and personalize their campaigns quickly and efficiently. But AI alone won’t yield meaningful campaigns. Impact-driving work requires both human ingenuity and machine speed — a com...

While some may cringe at forced corporate rituals, research shows that personal and team rituals can actually benefit the way we work. The authors’ expertise on the topic over the past decade, plus a survey of nearly 140 HBR readers, explores the way...

This article discusses the history of artificial intelligence, provides an example of using artificial intelligence to obtain prior authorization, and discusses the ethical considerations of this exciting new technology.

This article focuses on how an organization was able to develop and implement innovations to reduce readmissions using internal resources, with almost no extra budget.

Artificial intelligence (AI) is becoming a significant part of healthcare, with the potential to alter the landscape of medicine as we know it. The primary objective of this review is to provide definitions of crucial AI terminology and explore how A...

This article will examine the key areas where digital transformation may be leveraged to improve operational decision-making and quality of care.

Physician leaders and policymakers must understand the attributes of their patients’ communities and geographies. Numerous databases provide access to extensive data too numerous to manage casually.

Leading healthcare organizations are using remote patient monitoring (RPM), which, according to some studies, is associated with improved patient outcomes and high patient and clinician satisfaction.

Until recently most incumbent industrial companies didn’t use highly advanced software in their products. But now the sector’s leaders have begun applying generative AI and machine learning to all kinds of data—including text, 3D images, video, and s...

Executives need guidance about managing their organizations’ engagement with societal issues—including hot-button topics such as gender, climate, and racial discrimination. Success in this realm does not mean avoiding public controversy or achieving ...