Strategies for moving towards effective patient engagement.

There are important implications for ensuring the delivery of high-quality services in the health, wellness, and beauty space that have relevance for physician leaders as well.

The medical field is full of smart people, at least in the academic sense, however IQ does not necessarily predict success in life or even on the job.

The pandemic created differences in the way our healthcare industry now considers its cultures, as well as the communities of practice in which we reside. Physician leaders have the opportunity to help reshape these evolving cultures.

If you believe that strategic thinking is only for senior executives, think again. It can, and must, happen at every level of the organization; it’s one of those unwritten parts of all job descriptions. Once you’ve accepted that it’s part of your job...

Many strategy execution processes fail because “new strategies” are often not strategies at all. A real strategy involves a clear set of choices that define what the firm is going to do and what it’s not going to do. Many strategies fail to get imple...

In this article, the author outlines three strategies you can use to make peace with your desire to scale back your ambitions, even if it conflicts with your previous vision of yourself as a driven professional.

Customer satisfaction is at its lowest point in the past two decades. Companies must focus on 10 areas of the customer experience to improve satisfaction without sacrificing revenue.

To test new products, most companies rely on creating “minimum viable products” and testing customer feedback, or conducting focus groups or marketing surveys. There’s another method companies should try: “heat-testing,” or testing consumer reaction ...

This article discusses the importance of a practice retreat and offers suggestions for conducting a meaningful and productive retreat.

This article reveals four lessons, gleaned from interviews with Gehry and his colleagues, for successfully managing big projects.

Experiments involving 20 million people generated a surprising finding: moderately weak connects — and not strong connections — are the most useful in finding a new job.