In this article, the author outlines three strategies you can use to make peace with your desire to scale back your ambitions, even if it conflicts with your previous vision of yourself as a driven professional.

Customer satisfaction is at its lowest point in the past two decades. Companies must focus on 10 areas of the customer experience to improve satisfaction without sacrificing revenue.

To test new products, most companies rely on creating “minimum viable products” and testing customer feedback, or conducting focus groups or marketing surveys. There’s another method companies should try: “heat-testing,” or testing consumer reaction ...

This article discusses the importance of a practice retreat and offers suggestions for conducting a meaningful and productive retreat.

This article reveals four lessons, gleaned from interviews with Gehry and his colleagues, for successfully managing big projects.

Experiments involving 20 million people generated a surprising finding: moderately weak connects — and not strong connections — are the most useful in finding a new job.

In recent years, many boards have made substantial progress when it comes to increasing diversity. But the authors’ research suggests that simply increasing representation of women or ethnic minorities isn’t necessarily enough to achieve true inclusi...

In this episode of SoundPractice, host Mike Sacopulos interviewed Katy Butler about her new book, The Art of Dying Well: A Practical Guide to a Good End of Life.

If you’re a leader who struggles to collaborate with your peers, you first need to understand why that is, then work to develop that skill.

The work of DEI is never done. Without continued vigilance, even an organization that has designed systems and structures to remain sustainable through change can easily slide backward. True commitment to DEI requires continuous improvement by reasse...

Align what matters to you as an organization with what matters to your employees.

Though it is dismaying to learn you’ve been dropped from a physician’s practice because a few years have passed since your last visit, the approach isn’t uncommon. Exactly how widespread the experience is, no one can say. But specialists also do this...