This article discusses steps you can take to avoid HIPAA and customer service disasters, discourage embezzlement and fraud, and improve your front desk collections.

In this article, we discuss determining the outcomes of care to complete the value calculation.

An estimated $100 to 300 billion in the United States healthcare system has been attributed to patient nonadherence. Physicians need to change their approach to help their patients understand why healthcare costs are rising and what the patients can ...

This article examines the process of implementing an automated patient satisfaction survey within a busy specialty practice and outlines the recommendations for making the most of the data collected.

What are the psychological impacts on health care workers forced to respond to mass-casualty events?

What can physician leaders do to combat self-inflected cyber security threats in their healthcare organizations?

Physician leader Dr. Rebecca Parker says health care specialists have a big role in the fight against opioid abuse.

Learn how to use current-state process flow maps to begin healthcare quality-improvement projects and identify costly workflow problems.

Read suggestions about building patient-care teams and ways to overcome individual perspectives that can interfere with the mission.

Physician leaders with medical groups can learn a comprehensive management approaches for assessing performance to uncover improvement opportunities.

China and other international partners offer collaboration opportunities for U.S. healthcare leaders. Learn the benefits and due diligence required.

The regulatory landscape in health care presents an opportunity for physician leaders to promote change that contributes to value … and/or help the industry move in a new, free-market direction.