There is pressure from all over—regulators, payers, the C-suite—to demonstrate that providers and practices are meeting their patients’ needs and expectations. “Patient engagement” is a buzzword on everybody’s lips, and patient portals are seen as a ...

Medical privacy and data security are essential components of medical practice. Criminal activity related to cyberdata and medical records is growing increasingly complex, because the information stored there provides the obtainer with potential fina...

Sociological factors substantially influence how physicians relate to patients. Patients who display socially maladaptive traits and do not live up to the usual expectations of the doctor–patient relationship may be considered undesirable. Unfortunat...

IBM is in the process of patenting an algorithm that can supposedly predict when an employee will quit with 95 percent accuracy. This is significant in our candidate-driven market: There are now more job openings in the U.S. than there are unemployed...

Over the past 10 years, there have been squabbles over how best to collect injury data, over who has the power to require it, over who should pay for it, and over whether to make public damning findings and the names of those responsible for safety p...

Recognition and appreciation. For leaders who want their teams to thrive and organizations that want to create cultures of engagement, loyalty and high performance, it’s important to understand the distinction.

How often do we say, “I wish my staff members performed their jobs with more professionalism”?

Medical artificial intelligence can perform with expert-level accuracy and deliver cost-effective care at scale.

There’s no shortage of digital health offerings promising to enhance patient care and achieve aspects of the quadruple aim of enhancing the patient experience, improving population health, reducing costs and improving the work life of healthcare prov...

Research indicates that open communication raises employee satisfaction and increases retention. Implementing a 'Morning Huddle' with clinicians and employees is an excellent way to foster the communication that drives both of these improvements.

Interviews with almost 100 chief transformation officers, chief digital officers and other top executives at over 80 global companies — all established firms with a long history — asking about their best practices for tackling the digital transformer...

Knowing why physicians change jobs is a key to recruiting and retaining them.