Social media has had both positive and negative effects on physicians and the healthcare industry. Although social media has facilitated patient education and empowerment, better communication, and collaboration, it also has raised concerns about pat...

Most meeting advice focuses on how to make meetings more effective or how to cut down on the number of meetings you have altogether. But what about how to schedule your meetings alongside other work tasks to best manage your productivity? New researc...

The authors have been studying people’s reactions to automated technology for more than seven years. In this article they focus on psychological responses to AI and automated technologies that they’ve observed in service and business-process design, ...

Research into whether deeper relationships between clinicians and administrators could facilitate organizational change revealed that experiences that focus on bi-directional empathy and relationships address burnout, create trust and connection, and...

Shortly after the sudden death of her beloved husband, Priya Gowda learns that the company he built from a small dairy farm into a major Indian conglomerate is in deep financial trouble. Unbeknownst to her and his investors, her husband had taken on ...

The authors explored how collaboration technology bloat impacts employees and tried to help people take control over their work. They called their intervention the “collaboration cleanse.” Here are their findings, as well as strategies for leaders to...

The time has come for management to start working with—rather than against—organized labor. Here’s how.

Many companies realize the value of diversity, equity, and inclusion. But most focus on gender and ethnicity, paying less attention to people with disabilities.

According to the authors, managers who are examining projects that involve gathering human-provided data or leveraging existing databases need to focus on five critical issues: the provenance of the data, the purpose for which it will be used, how it...

Telemedicine visits in the United States have fallen sharply since April 2020, but the end of the pandemic should not spell the end of telemedicine. It can play a valuable role in the delivery of health care. The key to tapping its potential is to br...

The American Association for Physician Leadership has published Next-Level Healthcare Employees: Improving the Performance of a Good Team, a book by Laura Hills, D.A.

The authors describe what it means to integrate AI tools and what it takes to continually experiment, constantly generate learning, and import fresh data to improve and refine customer journeys.