The use of generative AI promises to continue to grow rapidly. Consequently, leaders must understand the risks and challenges of this new technology and develop policies and practices to guide its usage. This article explains the areas of concern and...

Healthcare leaders are in the ideal position to use rituals to build and strengthen their teams. These workplace rituals need not be costly, time-consuming, or difficult to execute. Yet, they can be worthwhile.

This article reports on a study of women and men directors at more than 200 publicly traded companies on the major stock exchanges in the U.S. and Europe. The results provide key insights on how the presence of women influences boards.

Now and in the future, we will have four to five generations in the workforce at any given time. How can employers align themselves with these new realities and unleash the potential of the multigenerational workforce? This article covers five best p...

This article discusses the patient service cycle and the “moments of truth” when patients interact with the practice.

Generative AI has revolutionized the professional landscape. McKinsey’s recent findings suggest that by 2030, 30% of tasks across the U.S. economy might be automated, up from 21% before generative AI. But what does this mean for those senior professi...

The forces of AI are impacting employment decisions; physician leaders should avoid liability by being alert to the pitfalls.

As patients become more engaged, providers must understand HIPAA and the Information Blocking Rule requirements, implement compliant policies, and continually monitor compliance.

These are lessons from an outpatient facility but can certainly be generalized to any setting, and we hope that by sharing our experience, others can mitigate the threats to their IT infrastructure.

This article reviews 10 common mistakes physicians make when posting comments and videos on social media platforms.

Social media has had both positive and negative effects on physicians and the healthcare industry. Although social media has facilitated patient education and empowerment, better communication, and collaboration, it also has raised concerns about pat...

Most meeting advice focuses on how to make meetings more effective or how to cut down on the number of meetings you have altogether. But what about how to schedule your meetings alongside other work tasks to best manage your productivity? New researc...