Through stories, mere facts and information are turned into a shared mental model of how the business works and where it is heading. Knowing how to construct such a strategy story as a shared, and evolvable mental model can not only improve implement...

The scope of change coming with AI can feel overwhelming, but sitting on the sidelines until AI for healthcare is mature puts a health system at risk for being unprepared for those changes.

More healthcare systems are implementing a locum tenens workforce plan that supports existing staff, extends patient care opportunities, and grows profit.

Insider risk programs should be part of every company’s security strategy. To be successful, organizations should lead with their employees as partners in the effort and supplement their program with advanced tools that detect and mitigate insider ri...

Leaders must begin now to do the hard work of reinventing jobs and creating the most effective mix of human, automated, augmented, and emergent tasks in the context of the company’s specific business. Because adoption and evolution of the technology ...

In this SoundPractice podcast transcript, host Mike Sacopulos discusses with Brian D. McBeth, MD, CPE, not only the use of technology for healthcare, but the need for humility in the implementation and use of technology.

How should we react when an employee is not performing well or makes a mistake? Frustration is of course the natural response — and one we all can identify with. Some managers, however, choose a different response when confronted by an underperformin...

It’s normal to underperform on occasion. After all, everyone has a bad quarter — or even a bad year — from time to time. But don’t just sit back and wait for that painful performance review. Be proactive in talking with your manager about missing you...

Most companies run some kind of employee-recognition programs, but often they fall flat, wasting resources. Many become just another box for managers to check or are seen as elite opportunities for a favored few, leaving the rest of the workforce fee...

Is communication an art or a science? The answer is not simple, but in this article we will try to show the principles that govern the “scientific” part of communication.

Health care organizations continue to struggle to stop the wave of resignations by caregivers of all types and to recruit people to fill vacancies. Yes, competitive pay and other support options are essential to recruiting caregivers, but organizatio...

The use of telehealth soared during the pandemic and demonstrated its value in improving the delivery of and access to health care. But that increase in usage was made possible by the relaxation of federal and state waivers. To capitalize on what was...