Now and in the future, we will have four to five generations in the workforce at any given time. How can employers align themselves with these new realities and unleash the potential of the multigenerational workforce? This article covers five best p...

This article discusses the patient service cycle and the “moments of truth” when patients interact with the practice.

Generative AI has revolutionized the professional landscape. McKinsey’s recent findings suggest that by 2030, 30% of tasks across the U.S. economy might be automated, up from 21% before generative AI. But what does this mean for those senior professi...

The forces of AI are impacting employment decisions; physician leaders should avoid liability by being alert to the pitfalls.

As patients become more engaged, providers must understand HIPAA and the Information Blocking Rule requirements, implement compliant policies, and continually monitor compliance.

These are lessons from an outpatient facility but can certainly be generalized to any setting, and we hope that by sharing our experience, others can mitigate the threats to their IT infrastructure.

This article reviews 10 common mistakes physicians make when posting comments and videos on social media platforms.

Social media has had both positive and negative effects on physicians and the healthcare industry. Although social media has facilitated patient education and empowerment, better communication, and collaboration, it also has raised concerns about pat...

Most meeting advice focuses on how to make meetings more effective or how to cut down on the number of meetings you have altogether. But what about how to schedule your meetings alongside other work tasks to best manage your productivity? New researc...

The authors have been studying people’s reactions to automated technology for more than seven years. In this article they focus on psychological responses to AI and automated technologies that they’ve observed in service and business-process design, ...

Research into whether deeper relationships between clinicians and administrators could facilitate organizational change revealed that experiences that focus on bi-directional empathy and relationships address burnout, create trust and connection, and...

Shortly after the sudden death of her beloved husband, Priya Gowda learns that the company he built from a small dairy farm into a major Indian conglomerate is in deep financial trouble. Unbeknownst to her and his investors, her husband had taken on ...